Frequently Asked Questions
Typical questions incoming students may have about life in Residence at UL
How do I apply for on-campus accommodation?
All campus bookings must be made via our website. Please see our homepage for further information on availability.
When can I check in?
Check in for Spring semester starts from 12 noon on 14th January. We will send pre-arrival information to incoming Spring semester students in January.
If I arrive early can I check in?
Unfortunately we do not facilitate early check in. You can find a list of local B&B’s and hotels in the ‘Off Campus Accommodation’ section.
Can I check in if I have not yet paid my rent?
Full pre-payment of the semester rent is required before keys will be issued. This is payable on your online portal.
Is my application fee/deposit part of my rent?
The application fee/deposit is separate to your rent. It becomes a damage deposit once you arrive on campus and will be returned to you after your stay as long as there is no damage to the accommodation or any outstanding bills and as long as the utilities deposit has not been exceeded.
When you applied for a room you should have paid a €50 booking fee. This becomes part of the damage deposit and you are required to top up this damage deposit by €200 before check in, to make the full deposit €250.
Cancellation Policy
Cancellation following room offer and prior to rental fee due date
If you cancel your room offer prior to the due date of your first instalment of rental fees, you will forfeit your €50.00 booking fee.
Cancellation following room offer and rental fee due date and prior to check in date
If you cancel your booking following the due date of the first instalment of your rental fee and prior to the check in date, you will forfeit your deposit in full.
Cancellation after check in (2017/2018)
If you cancel your room in writing after check in you will forfeit your full deposit and you will be liable for rental fees as follows:
a. Cancellation after check in and notice is received on/before 30 September (for residents who have accepted an offer for semester 2 only, the cancellation date is 30 January) – you will be liable for 8 weeks rental fees from the date of notice.
b. Cancellation following check in and notice is received after 30 September – you will be liable for the full rental fees for semester one. No refund will apply.
(Please view licence agreement for full cancellation terms)
When can I pay my rental fees?
You can pay the rental fees online once you receive correspondence from cls@ul.ie, normally 1 month prior to due date.
How can I pay my rent?
You can pay your rent on your online portal by logging into www.studentliving.ul.ie. You can pay by debit / credit card online. Alternatively you can call us to pay over the phone or pay by bank draft, made payable to Campus Life Services.
We do not accept cheques.
Who will meet me at the village?
A member of the management team will meet with you on arrival at the village. For international students please check with the International Office for meeting details or airport pick up; international@ul.ie.
Where do I get my key?
Your keys can be collected from the Village Reception upon arrival.
What are reception opening hours?
Each Village Reception will open for check in from 12pm on Sunday 14 January 2018 for Spring check in. Regular service hours during the academic year are as follows:
• 08h30 - 22h30 Monday to Thursday
• 08h30 - 19h00 on Fridays
• Closed on Saturdays
• 18h30 to 22h30 on Sunday evenings
International Students: Please advise us of late and weekend arrivals by emailing Accommodation@ul.ie
How do I know where I will be living and with whom?
Your village will be confirmed on receipt of the booking deposit. Your apartment/house and room number will be available to you on check-in. If you have requested to live with someone, we will do everything we can to fulfil your request. However, this is not always possible or guaranteed.
How can my parents contact me by telephone?
There are operational telephones in every house in the villages (exept Troy village). The number will be provided at the Village Reception on request or on the notice board beside your telephone.
Where will my parents & others send my mail?
Student's Name
House No.
Room No.
Plassey Village
Plassey Park Road,
Limerick,
Ireland Student's Name
House No.
Room No.
Kilmurry Village
Castletroy,
Limerick,
Ireland Student's Name
House No.
Room No.
Dromroe Village
Castletroy,
Limerick,
Ireland Student's Name
House No.
Room No.
Thomond Village
Castletroy,
Limerick,
Ireland Student's Name
House No.
Room No.
Cappavilla Village /Quigley Residence
Castletroy,
Limerick,
Ireland Student's Name
House No.
Room No.
Troy Village
Groody Student Centre
Castletroy,
Limerick,
Ireland
What should I bring for my room?
You are provided with a duvet and pillows for your bed. You should bring some bed linen. Students travelling from abroad can organise this when they arrive at local stores in the area, as we will provide linen for the 1st two weeks of your stay. For a full detail of inventory, please download the inventory list here.
What is provided for in the living/kitchen area?
Each kitchen is equipped with crockery, utensils and cutlery for each resident. Kitchens are fully equipped with hob, oven & grill, refrigerator & freezer. We have multi-channel TV in the living area with comfortable seating. For a full detail of inventory, please download the inventory list here.
Where can I do my laundry?
You can wash and dry your laundry in the village launderette. Tokens can be purchased at the Village laundrettes or receptions to operate the machines. Washing detergent is not supplied and can be purchased at the village shop or a local store.
What do I need to know about bringing a computer and setting it up in my room?
All rooms have free access to Wi-Fi, there is no password for this. Students may also access the wired university network from their room if they wish. For further details, please refer to the Student Computing Services link on https://itdservicedesk.ul.ie/itdservicedesk.htm.
All campus residences are non-smoking
What storage will I have?
You will have ample shelving space for clothes and books, a wardrobe for hanging clothes and under-bed storage.
What type of clothing would you suggest?
Many people associate Ireland with rain! Like many European countries, we do get rain so bring a raincoat and possibly an umbrella. Our winter can be cold so bring warm sweaters, scarf and hat.
Who will be there in the event of an emergency?
Village reception is the 1sr point of contact in case of emergency during opening hours. Should reception be closed you can contact Village Security and they will attend to serious emergencies such as fire or serious accidents. The number for Security will be displayed on your village reception door and also in your apartments / houses.
Packages – What not to do to avoid excessive charges.
Before your friends and family back home send a package to you, please ask them to check for Customs & Excise charges. We have noted in the past that some students are subjected to heavy charges, in particular when sending items such as clothes and gifts.
Where is the University located in relation to the city centre? Can I walk there?
The University is located in the suburb area of Castletroy. The city centre is about 15 minutes by bus/taxi. It would take about 30 minutes to walk and this is not advisable by night.
Can friends/relatives stay with me?
Only with the prior approval of the Village Manager. There may certain times of the year where we will not allow non-residents come into the villages. Please check with your Village team to confirm if guests can stay at any given time. You can find the contact email for your village here.
What if I change my mind or find alternative accommodation? Do I get my deposit back?
Unfortunately, given the high demand for on-campus accommodation, you will forfeit your deposit should you wish to cancel your booking with us. Please see you’re booking confirmation for more details.
Are the rooms insured?
Insurance for personal items such as PCs, laptops, stereos and other personal belongings is not provided.
When do I have to move out?
AY2017/2018
The departure date for students staying for the Autumn Semester only is 10h00 on Sunday 17th December 2017.
Students staying for the Full Academic year or Spring Semester only are required to vacate their rooms no later than 10h00 on Wednesday 16 May 2018.
The departure date for GEMS students is Sunday 17 June 2018.
If we have not answered any of your questions here please contact us on 00353-61202331 or Accommodation@ul.ie
FAQ'S
Typical questions incoming students may
have about life in Residence at UL
How do I apply for on campus accommodation?
All Campus bookings must be made via our website. Please see our homepage for further information on availability & processes.
What are the periods of stay available & the rental fees?
For a full list of rental periods and rental fees please see here.
When can I check in?
Check in to campus residences for 23/24 is September 3rd 2023.
Check in to campus residences for the 23/24 Spring Semester is January 21st 2024
International students who require to move in before this time should contact accommodation@ul.ie.
Opening hours & check in procedure will be confirmed closer to the check in date.
What are reception opening hours?
Regular service hours during the academic year are as follows:
• 08h30 - 22h30 Monday to Thursday
• 08h30 - 19h00 on Fridays
• Closed on Saturdays
• 18h30 to 22h30 on Sunday evenings
*these times are subject to change
Who will meet me at the village?
A member of the management team or village security will meet with you on arrival at the village reception.
Where do I get my key?
Your keys can be collected from the Village Reception upon arrival.
Can I check in if I have not yet paid my rent?
Full pre-payment of the first instalment of rent and full deposit are required before check in.
When can I pay my rental fees?
You can pay the rental fees online once you have received correspondence from cls@ul.ie with instruction. Please view our rental fees information page for information on rent pay dates.
How can I pay my rental fees?
You can pay rent on your online portal by logging on the homepage. You can pay by debit/credit card online. Alternatively you can call us to pay over the phone using a card, or pay by bank draft made payable to Campus Life Services. International students may also use TransferMate to make accommodation payments to Campus Life Services.
We do not accept personal cheques.
Is my application fee / deposit part of my rent?
The application fee / deposit is separate to your rent. It becomes a damage deposit once you arrive on campus and will be returned to you after your stay as long as there is no damage to the accommodation or any outstanding bills.
When applying for a room you should pay a €50 application fee. This becomes part of the damage deposit and you are required to top up this damage deposit by €450 on acceptance of room offer, to make the full deposit €500.
How is my damage deposit refunded?
Residents are required to supply bank details for a refund of their damage deposit, by logging into their accommodation portal. At the end of each semester the village management team complete inspections on cleaning, damage, removal of refuse etc. and apply charges to the deposit as appropriate. A schedule of replacement costs can be found on the licence agreement / Code of Conduct handbook, both of which can be found on your online portal.
End of semester refunds are processed 6-8 weeks from the check out date on the licence agreement.
Cancellation Policy
Cancellation following room offer:
If your application is successful, you will receive a room offer by email. Should you wish to cancel prior to accepting the licence agreement the €50 application fee will be forfeited.
Following acceptance of the licence agreement in July the following cancellation terms will apply:
Upon acceptance of the licence agreement, the balance of the deposit will be required. If you cancel your room offer prior to check in, you will forfeit your full deposit of €500. Those who have rolledover their deposit are subject to €500.00 deposit forfeit.
Cancellation following occupancy:
If the licensee wishes to cancel their licence having moved into the accommodation, the licensee must give 28 days' written notice to the Licensor.
If such notice is given, the the Licensee's Security Deposit will be retained by the Licensor, and the LIcensee will be liable for Licence Fees until the earlier of
(i) the expiry of the Licence Period or
(ii) the date on which the Licenosr allocates theat accommodation to another student.
No refund will apply absent reallocation of the accommodation and you may forfeit the right to apply for a room in Campus accommodation for any future years of study at the University.
(Full details will be available in the licence agreement)
What if I change my mind or find alternative accommodation? Do I get my deposit back?
Unfortunately, you will forfeit your deposit should you wish to cancel your booking with us. Please see your booking confirmation or contact us for more details.
Why might my application be unsuccessful?
Your application may be unsuccessful if there is currently no availability in our residences. Priority will be given to applicants who live over 60km from the University of Limerick Campus. This does not preclude applicants from under 60km applying, but as with all unsuccessful applications we strongly advise to secure off campus accommodation at the earliest point possible.
How do I know where I will be living and with whom?
Your village will be confirmed on receipt of the booking deposit. Your apartment/house and room number will be available to you on check-in. If you have requested to live with someone, we will do everything we can to fulfil your request. However, this is not always possible or guaranteed.
Where can my mail be delivered?
Put the student's name, house number and room number 1st and use below addresses:
Plassey Student Village - Plassey Park Road, Limerick, Ireland
Kilmurry Student Village - Castletroy, Limerick, Ireland
Dromroe Student Village - University of Limerick, Castletroy, Limerick, Ireland
Thomond Student Village - University of Limerick, Castletroy, Limerick, Ireland
Cappavilla Student Village / Quigley Residence, Castletroy, Limerick, Ireland
Troy Student Village - Groody Student Centre, Castletroy, Limerick, Ireland
Groody Student Village - Troy Village Reception, Groody Student Centre, Castletroy, Limerick, Ireland
*Please note we do not issue house/apartment numbers until check in
Packages – What not to do to avoid excessive charges?
Before your friends and family back home send a package to you, please ask them to check for Customs & Excise charges. We have noted in the past that some students are subjected to heavy charges, in particular when sending items such as clothes and gifts.
What should I bring for my room?
You will need to bring bed linen, a duvet and a pillow.
- Plassey village have single beds
- All other villages have standard double beds - there a small number of single beds in some villages, allocations are random
International students travelling from abroad are provided with linen, a duvet and a pillow. They can keep this for the duration of their stay or return to reception if they wish to purchase their own.
Please note all rooms in campus residences are for single occupancy.
A double room means a room with a double bed.
What is provided for in the living/kitchen area?
Each kitchen is equipped with crockery, utensils and cutlery for each resident. Kitchens are fully equipped with hob, oven & grill, refrigerator & freezer. We have multi-channel TV in the living area with comfortable seating. For a full detail of inventory, please download the inventory list here .
Where can I do my laundry?
You can wash and dry your laundry in the village launderette. Tokens can be purchased at the Village laundrettes or receptions to operate the machines. Washing detergent can be purchased at a local store, please contact your village reception for information on this.
Can I rent a bike?
Each village has a limited number of bikes available for short term rental. Please contact reception for more informaiton after your arrival.
Is there somewhere to park my car?
Each village, with the exception of Dromroe village, has a car park with limited spaces available. Parking permits are available from your village reception.
Dromroe village does not offer parking. There are numerous free and paid car parks in the University.
What do I need to know about bringing a computer and setting it up in my room?
All rooms have free access to Wi-Fi. Students may also access the wired university network from their room if they wish. For further details, please refer to the Student Computing Services link on https://itdservicedesk.ul.ie/itdservicedesk.htm
Can I smoke in Campus Residences?
From 1st June 2018 the University has been a non smoking campus. Smoking in residences is not permitted.
What storage will I have?
You will have ample shelving space for clothes and books, a wardrobe for hanging clothes and under-bed storage.
Who will be there in the event of an emergency?
Village reception is the 1st point of contact in case of emergency during opening hours. Should reception be closed you can contact Village Security and they will attend to serious emergencies such as fire or serious accidents. The number for Security will be displayed on your village reception door and also in your apartments / houses.
Where is the University located in relation to the city centre? Can I walk there?
The University is located in the suburb area of Castletroy. The city centre is about 15 minutes by bus/taxi. It would take about 30 minutes to walk and this is not advisable by night.
Can friends/relatives stay with me?
Residents should follow current public health guidelines regarding household visitors. For overnight guest authorisation, you should contact your Village Reception.
Are the rooms insured?
Insurance for personal items such as PCs, laptops, stereos and other personal belongings is not provided.
When do I have to move out?
Academic Year 2022/23
Check out for Full Year and Spring semester is 17 May 2023
Check out for Medical students is 11 June 2023
Check out for 51 week Postgraduate stay is 20 August 2023
When will I get my deposit refund?
End of semester refunds are normally completed 6-8 weeks after the check out date in the licence agreement.
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