On Campus Villages


Frequently Asked Questions

Typical questions incoming students may have about life in Residence at UL
How do I apply for on-campus accommodation?
All campus bookings must be made via our website. Please see our homepage for further information on availability. 
When can I check in? 
Check in for Spring semester starts from 12 noon on 14th January. We will send pre-arrival information to incoming Spring semester students in January.
If I arrive early can I check in?
Unfortunately we do not facilitate early check in. You can find a list of local B&B’s and hotels in the ‘Off Campus Accommodation’ section.
Can I check in if I have not yet paid my rent?
Full pre-payment of the semester rent is required before keys will be issued. This is payable on your online portal.
Is my application fee/deposit part of my rent?
The application fee/deposit is separate to your rent. It becomes a damage deposit once you arrive on campus and will be returned to you after your stay as long as there is no damage to the accommodation or any outstanding bills and as long as the utilities deposit has not been exceeded.
When you applied for a room you should have paid a €50 booking fee. This becomes part of the damage deposit and you are required to top up this damage deposit by €200 before check in, to make the full deposit €250.
Cancellation Policy
Cancellation following room offer and prior to rental fee due date
If you cancel your room offer prior to the due date of your first instalment of rental fees, you will forfeit your €50.00 booking fee.
Cancellation following room offer and rental fee due date and prior to check in date
If you cancel your booking following the due date of the first instalment of your rental fee and prior to the check in date, you will forfeit your deposit in full.
Cancellation after check in (2017/2018)
If you cancel your room in writing after check in you will forfeit your full deposit and you will be liable for rental fees as follows:
a. Cancellation after check in and notice is received on/before 30 September (for residents who have accepted an offer for semester 2 only, the cancellation date is 30 January) – you will be liable for 8 weeks rental fees from the date of notice.
b. Cancellation following check in and notice is received after 30 September – you will be liable for the full rental fees for semester one. No refund will apply.
(Please view licence agreement for full cancellation terms)
When can I pay my rental fees?
You can pay the rental fees online once you receive correspondence from cls@ul.ie, normally 1 month prior to due date.
How can I pay my rent?
You can pay your rent on your online portal by logging into www.studentliving.ul.ie. You can pay by debit / credit card online. Alternatively you can call us to pay over the phone or pay by bank draft, made payable to Campus Life Services. 
We do not accept cheques.
Who will meet me at the village?
A member of the management team will meet with you on arrival at the village. For international students please check with the International Office for meeting details or airport pick up; international@ul.ie.
Where do I get my key?
Your keys can be collected from the Village Reception upon arrival.
What are reception opening hours?
Each Village Reception will open for check in from 12pm on Sunday 14 January 2018 for Spring check in. Regular service hours during the academic year are as follows:
08h30 - 22h30 Monday to Thursday
08h30 - 19h00 on Fridays
Closed on Saturdays 
18h30 to 22h30 on Sunday evenings
International Students: Please advise us of late and weekend arrivals by emailing Accommodation@ul.ie 
How do I know where I will be living and with whom?
Your village will be confirmed on receipt of the booking deposit.  Your apartment/house and room number will be available to you on check-in. If you have requested to live with someone, we will do everything we can to fulfil your request.  However, this is not always possible or guaranteed.
How can my parents contact me by telephone?
There are operational telephones in every house in the villages (exept Troy village). The number will be provided at the Village Reception on request or on the notice board beside your telephone. 
Where will my parents & others send my mail?
Student's Name
House No.
Room No.
Plassey Village
Plassey Park Road,
Limerick,
Ireland Student's Name
House No.
Room No.
Kilmurry Village
Castletroy,
Limerick,
Ireland Student's Name
House No.
Room No.
Dromroe Village
Castletroy,
Limerick,
Ireland Student's Name
House No.
Room No.
Thomond Village
Castletroy,
Limerick,
Ireland Student's Name
House No.
Room No.
Cappavilla Village /Quigley Residence
Castletroy,
Limerick,
Ireland Student's Name
House No.
Room No.
Troy Village
Groody Student Centre
Castletroy,
Limerick,
Ireland
What should I bring for my room?
You are provided with a duvet and pillows for your bed. You should bring some bed linen. Students travelling from abroad can organise this when they arrive at local stores in the area, as we will provide linen for the 1st two weeks of your stay.  For a full detail of inventory, please download the inventory list here.
What is provided for in the living/kitchen area?
Each kitchen is equipped with crockery, utensils and cutlery for each resident. Kitchens are fully equipped with hob, oven & grill, refrigerator & freezer. We have multi-channel TV in the living area with comfortable seating. For a full detail of inventory, please download the inventory list here. 
Where can I do my laundry?
You can wash and dry your laundry in the village launderette. Tokens can be purchased at the Village laundrettes or receptions to operate the machines. Washing detergent is not supplied and can be purchased at the village shop or a local store.
What do I need to know about bringing a computer and setting it up in my room?
All rooms have free access to Wi-Fi, there is no password for this. Students may also access the wired university network from their room if they wish. For further details, please refer to the Student Computing Services link on https://itdservicedesk.ul.ie/itdservicedesk.htm. 
All campus residences are non-smoking
What storage will I have?
You will have ample shelving space for clothes and books, a wardrobe for hanging clothes and under-bed storage.
What type of clothing would you suggest?
Many people associate Ireland with rain! Like many European countries, we do get rain so bring a raincoat and possibly an umbrella. Our winter can be cold so bring warm sweaters, scarf and hat.
Who will be there in the event of an emergency?
Village reception is the 1sr point of contact in case of emergency during opening hours. Should reception be closed you can contact Village Security and they will attend to serious emergencies such as fire or serious accidents. The number for Security will be displayed on your village reception door and also in your apartments / houses.
Packages – What not to do to avoid excessive charges.
Before your friends and family back home send a package to you, please ask them to check for Customs & Excise charges. We have noted in the past that some students are subjected to heavy charges, in particular when sending items such as clothes and gifts.
Where is the University located in relation to the city centre? Can I walk there?
The University is located in the suburb area of Castletroy. The city centre is about 15 minutes by bus/taxi. It would take about 30 minutes to walk and this is not advisable by night.
Can friends/relatives stay with me?
Only with the prior approval of the Village Manager. There may certain times of the year where we will not allow non-residents come into the villages. Please check with your Village team to confirm if guests can stay at any given time. You can find the contact email for your village here.
What if I change my mind or find alternative accommodation? Do I get my deposit back?
Unfortunately, given the high demand for on-campus accommodation, you will forfeit your deposit should you wish to cancel your booking with us. Please see you’re booking confirmation for more details.
Are the rooms insured?
Insurance for personal items such as PCs, laptops, stereos and other personal belongings is not provided. 
When do I have to move out?
AY2017/2018 
The departure date for students staying for the Autumn Semester only is 10h00 on Sunday 17th December 2017.
Students staying for the Full Academic year or Spring Semester only are required to vacate their rooms no later than 10h00 on Wednesday 16 May 2018.
The departure date for GEMS students is Sunday 17 June 2018.
If we have not answered any of your questions here please contact us on 00353-61202331 or Accommodation@ul.ie

FAQ'S

Typical questions incoming students may

have about life in Residence at UL


How do I apply for on campus accommodation?

All Campus bookings must be made via our website. Please see our homepage for further information on availability & processes.

 

What are the periods of stay available & the rental fees?

For a full list of rental periods and rental fees please see here.


When can I check in? 

Check in to campus residences for 20/21 is 27th September 2020.

For international students rooms will be available from 12th September to allow for Restricted Movements Period before the start of term.

International students who require to move in before this time should contact accommodation@ul.ie. 

Opening hours & check in proceedure will be confirmed closer to the check in date.

 

What are reception opening hours?
Regular service hours during the academic year are as follows:
• 08h30 - 22h30 Monday to Thursday
• 08h30 - 19h00 on Fridays
• Closed on Saturdays 
• 18h30 to 22h30 on Sunday evenings

*these times are subject to change

 

Who will meet me at the village?
A member of the management team or village security will meet with you on arrival at the village reception.

Where do I get my key?
Your keys can be collected from the Village Reception upon arrival.

 

Can I check in if I have not yet paid my rent?

Full pre-payment of the semester rent is required before keys will be issued. This is payable on your online portal from the 24th August.

 

When can I pay my rental fees?

You can pay the rental fees online once you have received correspondence from cls@ul.ie with instruction; normally 1 month prior to the due date of rent. Please view our rental fees information page for information on rent pay dates.


How can I pay my rental fees?

You can pay rent on your online portal by logging on the homepage. You can pay by debit/credit card online. Alternatively you can call us to pay over the phone using a card, or pay by bank draft made payable to Campus Life Services. International students may also use TransferMate to make accommodation payments to Campus Life Services.

We do not accept personal cheques.  

 
Is my application fee / deposit part of my rent?
The application fee / deposit is separate to your rent. It becomes a damage deposit once you arrive on campus and will be returned to you after your stay as long as there is no damage to the accommodation or any outstanding bills.
 
When applying for a room you should pay a €50 application fee. This becomes part of the damage deposit and you are required to top up this damage deposit by €300 on acceptance of room offer, to make the full deposit €350.

 

How is my damage deposit refunded?

Residents are required to supply bank details for a refund of their damage deposit, by logging into their accommodation portal. At the end of each semester the village management team complete inspections on cleaning, damage, removal of refuse etc. and apply charges to the deposit as appropriate. A schedule of replacement costs can be found on the licence agreement / Code of Conduct handbook, both of which can be found on your online portal.

End of semester refunds are processed 6-8 weeks from the check out date on the licence agreement.

 

Cancellation Policy  

Cancellation Policy
Cancellation following room offer
If your application is successful, you will receive a room offer by email. Should you wish to cancel
prior to accepting the licence agreement the €50 application fee will be forfeited.
Following acceptance of the licence agreement in July the following cancellation terms will apply:
Upon acceptance of the licence agreement, the balance of the deposit will be required. If you cancel
your room offer prior to check in, you will forfeit your full deposit of €350. Those who have rolled
over their deposit are subject to €350.00 deposit forfeit.
Cancellation following check in date
If you cancel your booking following the check in date, you will forfeit your booking deposit in full
and be liable for the full contractual fees.
Cancellation following occupancy
If you cancel your booking in writing, having moved into the accommodation, your full damage
deposit will be retained and you will be liable for the full contractual rental fees.
Please note: Should you make an application for a full year place with us and cancel mid-way
through your stay, you will lose your full deposit, be liable for the full year rent and will be unable to
apply for accommodation with us in the future.

Cancellation following room offer:

If your application is successful, you will receive a room offer by email. Should you wish to cancel prior to accepting the licence agreement the €50 application fee will be forfeited.

Following acceptance of the licence agreement in July the following cancellation terms will apply:

Upon acceptance of the licence agreement, the balance of the deposit will be required. If you cancel your room offer prior to check in, you will forfeit your full deposit of €350. Those who have rolledover their deposit are subject to €350.00 deposit forfeit.

Cancellation following check in date:

If you cancel your booking following the check in date, you will forfeit your booking deposit in full and be liable for the full contractual fees.

Cancellation following occupancy:

If you cancel your booking in writing, having moved into the accommodation, your full damage deposit will be retained and you will be liable for the full contractual rental fees.

 Please note: Should you make an application for a full year place with us and cancel mid-waythrough your stay, you will lose your full deposit, be liable for the full year rent and will be unable toapply for accommodation with us in the future.

 

(Full details will be available in the licence agreement)

 

What if I change my mind or find alternative accommodation? Do I get my deposit back?
Unfortunately, you will forfeit your deposit should you wish to cancel your booking with us. Please see you’re booking confirmation for more details.


 

How do I know where I will be living and with whom?
Your village will be confirmed on receipt of the booking deposit.  Your apartment/house and room number will be available to you on check-in. If you have requested to live with someone, we will do everything we can to fulfil your request.  However, this is not always possible or guaranteed.

 

 

Where can my mail be delivered?

Put the student's name, house number and room number 1st and use below addresses:

 
Plassey Student Village - Plassey Park Road, Limerick, Ireland 
Kilmurry S
tudent Village - Castletroy, Limerick, Ireland 

Dromroe Student Village - University of Limerick, Castletroy, Limerick, Ireland 

Thomond Student Village - University of Limerick, Castletroy, Limerick, Ireland 

Cappavilla Student Village / Quigley Residence, Castletroy, Limerick, Ireland 

Troy Student Village - Groody Student Centre, Castletroy, Limerick, Ireland

Groody Student Village - Troy Village Reception, Groody Student Centre, Castletroy, Limerick, Ireland

 

*Please note we do not issue house/apartment numbers until check in


 

Packages – What not to do to avoid excessive charges?
Before your friends and family back home send a package to you, please ask them to check for Customs & Excise charges. We have noted in the past that some students are subjected to heavy charges, in particular when sending items such as clothes and gifts.

 

 

What should I bring for my room?
You are provided with a duvet and pillows for your bed. You should bring some bed linen.

  • Plassey village have single beds
  • All other villages have standard double beds - there a small number of single beds in some villages, allocations are random

International students travelling from abroad are provided with linen and can keep this for the duration of their stay or return to reception if they wish to purchase their own. 

For a full detail of inventory, please download a sample inventory list here.

Please note all rooms in campus residences are for single occupancy.

A double room means a room with a double bed.



What is provided for in the living/kitchen area?

Each kitchen is equipped with crockery, utensils and cutlery for each resident. Kitchens are fully equipped with hob, oven & grill, refrigerator & freezer. We have multi-channel TV in the living area with comfortable seating. For a full detail of inventory, please download the inventory list here


 
Where can I do my laundry?
You can wash and dry your laundry in the village launderette. Tokens can be purchased at the Village laundrettes or receptions to operate the machines. Washing detergent can be purchased at the village shop (if applicable) or a local store.


 

Is there a meal plan available?

Currently the meal plan is unavailable for the coming academic year 2020-21. 

 

 

Can i rent a bike?

Each village has a limited number of bikes available for short term rental. Please contact reception for more informaiton after your arrival.

 

 

Is there somewhere to park my car?

Each village, with the exception of Dromroe village, has a car park with limited spaces available. Parking permits are available from your village reception.

Dromroe village does not offer parking. There are numerous free and paid car parks in the University. 

 


What do I need to know about bringing a computer and setting it up in my room?
All rooms have free access to Wi-Fi, there is no password for this. Students may also access the wired university network from their room if they wish. For further details, please refer to the Student Computing Services link on https://itdservicedesk.ul.ie/itdservicedesk.htm
 


Can I smoke in Campus Residences?

From 1st June 2018 the University has been a non smoking campus. Smoking in residences is not permitted.
 


What storage will I have?
You will have ample shelving space for clothes and books, a wardrobe for hanging clothes and under-bed storage.

 

 

Who will be there in the event of an emergency?

Village reception is the 1st point of contact in case of emergency during opening hours. Should reception be closed you can contact Village Security and they will attend to serious emergencies such as fire or serious accidents. The number for Security will be displayed on your village reception door and also in your apartments / houses.
 


Where is the University located in relation to the city centre? Can I walk there?
The University is located in the suburb area of Castletroy. The city centre is about 15 minutes by bus/taxi. It would take about 30 minutes to walk and this is not advisable by night.

 

 
Can friends/relatives stay with me?

Due to Covid 19 restrictions and under current government public health guidelinces, visitors to the accommodation are not permitted. Only residents are permitted in their dwelling. Visitors should not be invited or welcomed into the accommodation to protect our village community. 


Are the rooms insured?

Insurance for personal items such as PCs, laptops, stereos and other personal belongings is not provided. 


When do I have to move out?

Academic Year 2019/20

Check out for 51 week Postgraduate stay is 23 August 2020

 

Academic Year 2020/21

Check out for Full Year and Spring semester is 19 May 2021

Check out for Medical students is 13 June 2021

Check out for 51 week Postgraduate stay is 22 August 2021


 

When will i get my deposit refund?

End of semester refunds are normally completed 6-8 weeks after the check out date in the licence agreement.

 

Flexible Accommodation Frequently Asked Questions
 

APPLICATIONS NOW CLOSED

When will the accommodation be available to me?

Check in to your accommodation will be between 15h00 – 22h00 on Sunday each week.

Check out from your accommodation will be required by 11h00 on Friday morning each week.

You will be required to check in at your village reception at the start of each week on your return to the village and to collect your new key for that stay.

 

Can I leave my luggage in the village reception on check out, if I am waiting for public transport, later in the day?

Yes, on check out, you can leave your luggage with the village reception team.

 

Can I leave any of my belongings in the room/apartment/village during the weeks that I am not staying there?

As your flexible accommodation booking is for a five night stay, it is not possible to leave any belongings including personal items in the bedroom or food items in the kitchen as we will be required to carry out a cleaning schedule on your departure to prepare for the next cohort.

 

What village will I be offered a flexible accommodation offer for?

You will be offered a single occupancy ensuite bedroom in Thomond or Cappavilla village. The village that you will be offered, will be the village that you are offered for the three weeks of the package.

 

Will share requests be possible with the flexible accommodation offer?

It will not be possible for us to consider share request for those taking flexible accommodation options.

 

Will a security deposit be required?

 

 

A €350 security deposit is required for each package booking. This will be requested along with the package payment, which will be due by 28 August. 

If we have not answered all of your questions please contact the Accommodation Service on 00353 61 202331 or accommodation@ul.ie







 

 

Back to top.