Frequently Asked Questions
Typical questions incoming students may have about life in Residence at UL
How do I apply for on-campus accommodation?
All campus bookings must be made via our website. Please see our homepage for further information on availability.
When can I check in?
Check in for Spring semester starts from 12 noon on 14th January. We will send pre-arrival information to incoming Spring semester students in January.
If I arrive early can I check in?
Unfortunately we do not facilitate early check in. You can find a list of local B&B’s and hotels in the ‘Off Campus Accommodation’ section.
Can I check in if I have not yet paid my rent?
Full pre-payment of the semester rent is required before keys will be issued. This is payable on your online portal.
Is my application fee/deposit part of my rent?
The application fee/deposit is separate to your rent. It becomes a damage deposit once you arrive on campus and will be returned to you after your stay as long as there is no damage to the accommodation or any outstanding bills and as long as the utilities deposit has not been exceeded.
When you applied for a room you should have paid a €50 booking fee. This becomes part of the damage deposit and you are required to top up this damage deposit by €200 before check in, to make the full deposit €250.
Cancellation Policy
Cancellation following room offer and prior to rental fee due date
If you cancel your room offer prior to the due date of your first instalment of rental fees, you will forfeit your €50.00 booking fee.
Cancellation following room offer and rental fee due date and prior to check in date
If you cancel your booking following the due date of the first instalment of your rental fee and prior to the check in date, you will forfeit your deposit in full.
Cancellation after check in (2017/2018)
If you cancel your room in writing after check in you will forfeit your full deposit and you will be liable for rental fees as follows:
a. Cancellation after check in and notice is received on/before 30 September (for residents who have accepted an offer for semester 2 only, the cancellation date is 30 January) – you will be liable for 8 weeks rental fees from the date of notice.
b. Cancellation following check in and notice is received after 30 September – you will be liable for the full rental fees for semester one. No refund will apply.
(Please view licence agreement for full cancellation terms)
When can I pay my rental fees?
You can pay the rental fees online once you receive correspondence from cls@ul.ie, normally 1 month prior to due date.
How can I pay my rent?
You can pay your rent on your online portal by logging into www.studentliving.ul.ie. You can pay by debit / credit card online. Alternatively you can call us to pay over the phone or pay by bank draft, made payable to Campus Life Services.
We do not accept cheques.
Who will meet me at the village?
A member of the management team will meet with you on arrival at the village. For international students please check with the International Office for meeting details or airport pick up; international@ul.ie.
Where do I get my key?
Your keys can be collected from the Village Reception upon arrival.
What are reception opening hours?
Each Village Reception will open for check in from 12pm on Sunday 14 January 2018 for Spring check in. Regular service hours during the academic year are as follows:
• 08h30 - 22h30 Monday to Thursday
• 08h30 - 19h00 on Fridays
• Closed on Saturdays
• 18h30 to 22h30 on Sunday evenings
International Students: Please advise us of late and weekend arrivals by emailing Accommodation@ul.ie
How do I know where I will be living and with whom?
Your village will be confirmed on receipt of the booking deposit. Your apartment/house and room number will be available to you on check-in. If you have requested to live with someone, we will do everything we can to fulfil your request. However, this is not always possible or guaranteed.
How can my parents contact me by telephone?
There are operational telephones in every house in the villages (exept Troy village). The number will be provided at the Village Reception on request or on the notice board beside your telephone.
Where will my parents & others send my mail?
Student's Name
House No.
Room No.
Plassey Village
Plassey Park Road,
Limerick,
Ireland Student's Name
House No.
Room No.
Kilmurry Village
Castletroy,
Limerick,
Ireland Student's Name
House No.
Room No.
Dromroe Village
Castletroy,
Limerick,
Ireland Student's Name
House No.
Room No.
Thomond Village
Castletroy,
Limerick,
Ireland Student's Name
House No.
Room No.
Cappavilla Village /Quigley Residence
Castletroy,
Limerick,
Ireland Student's Name
House No.
Room No.
Troy Village
Groody Student Centre
Castletroy,
Limerick,
Ireland
What should I bring for my room?
You are provided with a duvet and pillows for your bed. You should bring some bed linen. Students travelling from abroad can organise this when they arrive at local stores in the area, as we will provide linen for the 1st two weeks of your stay. For a full detail of inventory, please download the inventory list here.
What is provided for in the living/kitchen area?
Each kitchen is equipped with crockery, utensils and cutlery for each resident. Kitchens are fully equipped with hob, oven & grill, refrigerator & freezer. We have multi-channel TV in the living area with comfortable seating. For a full detail of inventory, please download the inventory list here.
Where can I do my laundry?
You can wash and dry your laundry in the village launderette. Tokens can be purchased at the Village laundrettes or receptions to operate the machines. Washing detergent is not supplied and can be purchased at the village shop or a local store.
What do I need to know about bringing a computer and setting it up in my room?
All rooms have free access to Wi-Fi, there is no password for this. Students may also access the wired university network from their room if they wish. For further details, please refer to the Student Computing Services link on https://itdservicedesk.ul.ie/itdservicedesk.htm.
All campus residences are non-smoking
What storage will I have?
You will have ample shelving space for clothes and books, a wardrobe for hanging clothes and under-bed storage.
What type of clothing would you suggest?
Many people associate Ireland with rain! Like many European countries, we do get rain so bring a raincoat and possibly an umbrella. Our winter can be cold so bring warm sweaters, scarf and hat.
Who will be there in the event of an emergency?
Village reception is the 1sr point of contact in case of emergency during opening hours. Should reception be closed you can contact Village Security and they will attend to serious emergencies such as fire or serious accidents. The number for Security will be displayed on your village reception door and also in your apartments / houses.
Packages – What not to do to avoid excessive charges.
Before your friends and family back home send a package to you, please ask them to check for Customs & Excise charges. We have noted in the past that some students are subjected to heavy charges, in particular when sending items such as clothes and gifts.
Where is the University located in relation to the city centre? Can I walk there?
The University is located in the suburb area of Castletroy. The city centre is about 15 minutes by bus/taxi. It would take about 30 minutes to walk and this is not advisable by night.
Can friends/relatives stay with me?
Only with the prior approval of the Village Manager. There may certain times of the year where we will not allow non-residents come into the villages. Please check with your Village team to confirm if guests can stay at any given time. You can find the contact email for your village here.
What if I change my mind or find alternative accommodation? Do I get my deposit back?
Unfortunately, given the high demand for on-campus accommodation, you will forfeit your deposit should you wish to cancel your booking with us. Please see you’re booking confirmation for more details.
Are the rooms insured?
Insurance for personal items such as PCs, laptops, stereos and other personal belongings is not provided.
When do I have to move out?
AY2017/2018
The departure date for students staying for the Autumn Semester only is 10h00 on Sunday 17th December 2017.
Students staying for the Full Academic year or Spring Semester only are required to vacate their rooms no later than 10h00 on Wednesday 16 May 2018.
The departure date for GEMS students is Sunday 17 June 2018.
If we have not answered any of your questions here please contact us on 00353-61202331 or Accommodation@ul.ie
Typical questions incoming students may have about life in Residence at UL
How do i apply for on campus accommodation?
All Campus bookings must be made via our website. Please see our homepage for further information on availability.
When can I check in?
Check in to campus residences is generally the Sunday before orientation week.
What are reception opening hours?
Regular service hours during the academic year are as follows:
• 08h30 - 22h30 Monday to Thursday
• 08h30 - 19h00 on Fridays
• Closed on Saturdays
• 18h30 to 22h30 on Sunday evenings
International Students: Please advise us of out of hours arrival times by emailing Accommodation@ul.ie. There will be on call service available for international students who arrive outside of office hours.
Please contact international@ul.ie for information on airport pick ups.
If I arrive a few days early can I check in?
Unfortunately we do not facilitate early check in. You can find a list of local B&B’s and hotels in the ‘Off Campus Accommodation’ section.
Who will meet me at the village?
A member of the management team will meet with you on arrival at the village reception.
Where do I get my key?
Your keys can be collected from the Village Reception upon arrival.
Can I check in if I have not yet paid my rent?
Full pre-payment of the semester rent is required before keys will be issued. This is payable on your online portal.
When can I pay my rental fees?
You can pay the rental fees online once you have received correspondence from cls@ul.ie with instruction; normally 1 month prior to the due date of rent. Please view our rental fees information page for information on rent pay dates.
How can I pay my rental fees?
You can pay rent on your online portal by logging into www.studentliving.ul.ie. You can pay by debit/credit card online. Alternatively you can call us to pay over the phone using a card, or pay by bank draft made payable to Campus Life Services.
We do not accept personal cheques.
Is my application fee / deposit part of my rent?
The application fee / deposit is separate to your rent. It becomes a damage deposit once you arrive on campus and will be returned to you after your stay as long as there is no damage to the accommodation or any outstanding bills and as long as the utilities deposit has not been exceeded.
When you applied for a room you should have paid a €50 booking fee. This becomes part of the damage deposit and you are required to top up this damage deposit by €300 before check in, to make the full deposit €350.
Cancellation Policy
Cancellation following room offer and prior to rental fee due date:
If you cancel your room offer prior to the due date of your first instalment of rental fees, you will forfeit your €50.00 booking fee.
Cancellation following room offer and rental fee due date, prior to check in date:
If you cancel your booking following the due date of the first instalment of your rental fee and prior to the check in date, you will forfeit your deposit in full.
Cancellation after check in (2018/2019):
If you cancel your room in writing after check in you will forfeit your full deposit and you will be liable for rental fees as follows:
a. Cancellation after check in date and notice is received on/before 30 September (for residents who have accepted an offer for semester 2 only, the cancellation date is 30 January) – you will be liable for 8 weeks rental fees from the date of notice.
b. Cancellation following check in and notice is received after 30 September – you will be liable for the full rental fees for semester one. No refund will apply.
(Please view licence agreement for full cancellation terms)
Should you make an applicaiton for a full year place and cancel mid way through your stay, you will forfeit the full deposit, you may be liable for the full year rent and you will be unable to apply for accommodaiton with us in the future.
What if I change my mind or find alternative accommodation? Do I get my deposit back?
Unfortunately, given the high demand for on-campus accommodation, you will forfeit your deposit should you wish to cancel your booking with us. Please see you’re booking confirmation for more details.
How do I know where I will be living and with whom?
Your village will be confirmed on receipt of the booking deposit. Your apartment/house and room number will be available to you on check-in. If you have requested to live with someone, we will do everything we can to fulfil your request. However, this is not always possible or guaranteed.
How can my parents contact me by telephone?
There are operational telephones in every house in the villages (exept Troy village). The number will be provided at the Village Reception on request or on the notice board beside your telephone.
Where can my mail be delivered?
Put the student's name, house number and room number 1st and use below addresses:
Plassey Student Village - Plassey Park Road, Limerick, Ireland
Kilmurry Student Village - Castletroy, Limerick, Ireland
Dromroe Student Village - University of Limerick, Castletroy, Limerick, Ireland
Thomond Student Village - University of Limerick, Castletroy, Limerick, Ireland
Cappavilla Student Village / Quigley Residence, Castletroy, Limerick, Ireland
Troy Student Village - Groody Student Centre, Castletroy, Limerick, Ireland
*Please note we do not give out house/apartment numbers until check in.
Packages – What not to do to avoid excessive charges?
Before your friends and family back home send a package to you, please ask them to check for Customs & Excise charges. We have noted in the past that some students are subjected to heavy charges, in particular when sending items such as clothes and gifts.
What should I bring for my room?
You are provided with a duvet and pillows for your bed. You should bring some bed linen.
- Plassey village have single beds
- All other villages have standard double beds
International students travelling from abroad are provided with linen and can keep this for the duration of their stay or return to reception if they wish to purchase their own.
For a full detail of inventory, please download the inventory list here.
Please note all rooms in campus residences are for single occupancy. A double room means a room with a double bed.
What is provided for in the living/kitchen area?
Each kitchen is equipped with crockery, utensils and cutlery for each resident. Kitchens are fully equipped with hob, oven & grill, refrigerator & freezer. We have multi-channel TV in the living area with comfortable seating. For a full detail of inventory, please download the inventory list here.
Where can I do my laundry?
You can wash and dry your laundry in the village launderette. Tokens can be purchased at the Village laundrettes or receptions to operate the machines. Washing detergent can be purchased at the village shop (if applicable) or a local store.
Is there a meal plan available?
Aramark caterers provide a meal plan on campus. This can be purchased on your online portal in the payments section or at any time during your stay from your village reception. For more information please see here. Aramark will contact all students who purchase the meal plan in week 1 about how to redeem it.
How do i access the gym membership?
The Sports Arena will have a list of students living on campus. Simply go to the Arena Reception to register.
Can i rent a bike?
Each village has a limited number of bikes available for short term rental. Please contact reception for more informaiton.
Is there somewhere to park my car?
Each village, with the exception of Dromroe village, has a car park with limited spaces available. Parking permits are available from your village reception.
Dromroe village does not offer parking. There are numerous free and paid car parks in the University.
What do I need to know about bringing a computer and setting it up in my room?
All rooms have free access to Wi-Fi, there is no password for this. Students may also access the wired university network from their room if they wish. For further details, please refer to the Student Computing Services link on https://itdservicedesk.ul.ie/itdservicedesk.htm
Can I smoke in Campus Residences?
From 1st June 2018 the University will be a non smoking campus. Smoking in residences is not permitted.
What storage will I have?
You will have ample shelving space for clothes and books, a wardrobe for hanging clothes and under-bed storage.
Who will be there in the event of an emergency?
Village reception is the 1st point of contact in case of emergency during opening hours. Should reception be closed you can contact Village Security and they will attend to serious emergencies such as fire or serious accidents. The number for Security will be displayed on your village reception door and also in your apartments / houses.
Where is the University located in relation to the city centre? Can I walk there?
The University is located in the suburb area of Castletroy. The city centre is about 15 minutes by bus/taxi. It would take about 30 minutes to walk and this is not advisable by night.
Can friends/relatives stay with me?
Only with the prior approval of the Village Manager. There may certain times of the year where we will not allow non-residents come into the villages. Please check with your Village team to confirm if guests can stay at any given time. You can find the contact email for your village here.
Are the rooms insured?
Insurance for personal items such as PCs, laptops, stereos and other personal belongings is not provided.
When do I have to move out?
Academic Year 2018/19
Check out for Autumn semester is 21st December 2018
Check out for Full Year and Spring semester is 15th May 2019
Check out for Medical students is 16th June 2019
Check out for 51 week Postgraduate stay is 24th August 2019
When will i get my deposit refund?
End of semester refunds are normally completed 6-8 weeks after the check out date in the licence agreement.
If we have not answered all of your questions please contact the Accommodation Service on 00353 61 202331 or accommodation@ul.ie
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